TERMS & CONDITIONS

Website, Appointments and Clinical Services

OURA Health Care Pty Ltd trading as Medicosmetics Clinic
ABN 72 694 897 151

Effective Date: 11 October 2026
Last Reviewed: 11 October 2026

1. GENERAL TERMS

1. General Terms

These Terms and Conditions govern the use of the Medicosmetics Clinic website, appointment booking systems, consultations, clinical procedures, treatment services and associated purchases.

By accessing our website, requesting an appointment or purchasing a service, individuals acknowledge that these Terms and Conditions apply to the extent permitted by law.

Clinical procedures remain subject to separate informed consent processes and applicable professional obligations.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

2. Clinical Services

Medicosmetics Clinic provides cosmetic, aesthetic, skin and related clinical services within the lawful scope of practice of its treating healthcare professionals.

Services may include cosmetic consultations, skin therapies, skin rejuvenation procedures, regenerative treatments, thread-based procedures and prescription-only cosmetic treatments where clinically appropriate and lawfully authorised.

The availability of any treatment is subject to practitioner qualifications, clinical assessment, regulatory requirements, appropriate prescribing arrangements and individual patient suitability.

The Clinic reserves the right to modify or discontinue services where necessary for clinical, operational or regulatory reasons.

3. Consultations and Clinical Assessment

All patients must undergo an appropriate clinical assessment before treatment.

Consultations may include a review of medical history, medications, allergies, contraindications, previous procedures, treatment objectives and relevant clinical findings.

A consultation does not guarantee that a requested procedure will be offered or performed.

The treating practitioner retains independent professional responsibility for determining whether a procedure is clinically appropriate.

4. Prescription-Only Medicines

Certain cosmetic procedures may involve Schedule 4 prescription-only medicines regulated under applicable Commonwealth and South Australian legislation.

Such medicines must be prescribed, supplied, stored and administered in accordance with applicable legislation and professional standards.

Where required, an appropriate consultation and prescription must be obtained from an authorised prescriber before treatment.

Patients acknowledge that:

Prescription treatments require individual clinical assessment.
A requested medicine or procedure may be declined on clinical grounds.
Prescribing decisions remain the responsibility of an authorised prescriber.
Medicines may only be administered by appropriately authorised practitioners.
Treatment must comply with relevant prescribing, storage, administration and documentation requirements.
A prescription or previous treatment does not create an entitlement to future treatment.

The Clinic will not provide prescription-only treatments where the necessary clinical or legal requirements have not been satisfied.

5. Informed Consent

Before a clinical procedure, patients will be provided with information appropriate to the proposed treatment, including material risks, expected benefits, reasonable alternatives, limitations, relevant costs and aftercare requirements.

Patients must have the opportunity to ask questions and make a voluntary, informed decision.

Consent may be withdrawn before or during a procedure, subject to any immediate clinical steps necessary to protect patient safety.

Withdrawal of consent does not remove payment obligations for services already lawfully provided, subject to applicable consumer rights.

6. Treatment Outcomes and Clinical Expectations

Clinical and aesthetic outcomes vary between individuals.

Results may be influenced by anatomy, age, skin condition, health status, previous treatments, biological response, healing and adherence to aftercare instructions.

The Clinic does not guarantee a particular cosmetic outcome, duration of results or degree of improvement unless an express guarantee is lawfully provided.

Photographs, testimonials, educational materials and descriptions of possible outcomes are illustrative only and do not constitute a promise of identical results.

A patient's dissatisfaction with a subjective aesthetic outcome does not automatically establish a failure to provide services with due care and skill.

Nothing in this clause limits statutory rights where services fail to comply with applicable consumer guarantees.

7. Clinical Risks and Complications

Patients acknowledge that clinical procedures may involve recognised risks, adverse reactions, side effects or complications, including complications that occur despite appropriate clinical care.

Patients must disclose relevant medical information and follow reasonable pre-treatment and post-treatment instructions.

The Clinic will assess reported concerns and provide or arrange clinically appropriate advice, review or referral as indicated.

An adverse outcome does not, by itself, establish negligence or a breach of a consumer guarantee.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability arising from negligence or failure to comply with applicable statutory obligations.

8. Patient Responsibilities

Patients agree to:

Provide accurate and complete medical information.
Disclose relevant medications, allergies and previous procedures.
Notify the Clinic of material changes to their health.
Attend appointments in a condition suitable for clinical assessment and treatment.
Follow reasonable safety and aftercare instructions.
Treat staff, practitioners and other patients respectfully.
Pay disclosed fees in accordance with the applicable booking and payment terms.

Failure to provide accurate information may affect clinical suitability and patient safety.

9. Appointment Bookings

Appointments are subject to practitioner availability and confirmation by the Clinic.

The Clinic may require a deposit or advance payment, provided the applicable terms are disclosed before payment.

Appointment times may be adjusted where reasonably necessary due to clinical emergencies, practitioner availability, safety concerns or unforeseen operational circumstances.

Where the Clinic cancels an appointment and cannot provide an agreed alternative, the patient will be entitled to an appropriate refund of payment for services not supplied, subject to applicable law.

10. Cancellations and Non-Attendance

Patients are requested to provide reasonable advance notice when cancelling or rescheduling appointments.

Any cancellation fee, deposit forfeiture or non-attendance charge must be disclosed before the booking is confirmed.

Such charges must be reasonable, proportionate, consistent with applicable law and not constitute an unlawful penalty or unfair contract term.

The Clinic may waive or vary charges in appropriate circumstances, including where required by law.

11. Fees and Payments

Treatment fees will be communicated before the patient agrees to proceed.

Fees may vary according to the treatment, clinical complexity, products required, practitioner assessment and individual treatment plan.

All applicable taxes will be included or identified as required by law.

The Clinic may require payment at the time of treatment unless alternative arrangements have been agreed.

Additional procedures, future maintenance treatments or separately requested services may incur additional fees, which will be disclosed before they are provided.

12. Refunds

Refunds, credits and other remedies are governed by the Clinic's Refund, Cancellation and Consumer Rights Policy and applicable Australian law.

The Clinic does not ordinarily provide change-of-mind refunds for completed clinical services, including treatments involving Schedule 4 prescription-only medicines.

Patients retain all rights to remedies available under the Australian Consumer Law and other applicable legislation.

13. Treatment Reviews and Adjustments

A clinical review may be recommended following certain procedures.

The purpose of a review is to assess treatment response, healing, patient concerns and any need for further clinical management.

A review does not automatically entitle the patient to additional treatment without charge.

Additional procedures will only be performed where clinically appropriate, with informed consent and in accordance with applicable financial and legal obligations.

Where a remedy is legally required because a service has failed to comply with an applicable consumer guarantee, the Clinic will provide the remedy required by law.

14. Clinical Photography

Clinical photographs may be taken where appropriate for medical documentation, assessment or treatment monitoring.

The use of identifiable photographs for advertising, marketing or public communications requires separate appropriate consent.

Clinical photography is managed in accordance with our Privacy Policy.

15. Refusal or Discontinuation of Treatment

The Clinic may decline, defer or discontinue elective treatment where reasonably justified by:

Clinical contraindications or patient safety concerns.
Incomplete or inaccurate medical information.
Absence of required informed consent.
Lack of an appropriate prescription or authorisation.
Conduct presenting a genuine risk to staff or others.
Circumstances preventing safe or lawful service delivery.

Decisions will comply with applicable anti-discrimination, consumer protection and healthcare obligations.

Any prepaid amounts will be dealt with according to the services provided, the reason for cancellation and applicable law.

16. Website Information

Information published on our website is provided for general educational and informational purposes.

It is not intended to replace individual medical advice, diagnosis or clinical assessment.

Website content should not be interpreted as a personal recommendation or confirmation of suitability for any treatment.

17. Intellectual Property

Unless otherwise indicated, website text, branding, graphics, original photographs, design elements and other proprietary materials are owned by or licensed to Medicosmetics Clinic.

Unauthorised reproduction, commercial distribution or use is prohibited except as permitted by law or with written permission.

18. Third-Party Services

Our website may contain links to external websites or use third-party booking, payment and communication platforms.

These providers may have separate terms and privacy policies.

The Clinic is not responsible for independent third-party content or conduct except to the extent liability arises under applicable law.

19. Limitation of Liability

To the maximum extent permitted by law, the Clinic is not liable for losses arising solely from circumstances outside its reasonable control or from use of website information contrary to its stated purpose.

Nothing in these Terms excludes or limits liability for negligence, breach of statutory consumer guarantees, personal injury or any other liability that cannot lawfully be excluded or limited.

20. Complaints and Dispute Resolution

Patients are encouraged to raise concerns directly with the Clinic.

Complaints may be submitted in writing to admin@medicosmetics.com.au.

The Clinic will consider complaints fairly, investigate relevant clinical or administrative issues and respond within a reasonable timeframe.

Patients retain the right to contact applicable healthcare regulators, consumer protection authorities or other relevant bodies.

21. Amendments

The Clinic may amend these Terms from time to time.

Updated Terms will apply prospectively, subject to applicable law and any existing contractual rights.

Material changes affecting an existing booking will be communicated where required.

22. Governing Law

These Terms are governed by the laws of South Australia and applicable Commonwealth legislation.

Any dispute is subject to the jurisdiction of the courts and tribunals competent to hear the matter, subject to applicable statutory rights.

23. Contact

OURA Health Care Pty Ltd trading as Medicosmetics Clinic
ABN 72 694 897 151

Level 1, 409 Magill Road
St Morris SA 5068

Email: admin@medicosmetics.com.au
Phone: 0403 084 050

ACCESSIBILITY POLICY